# Project/Data Plane API DNS resolution failure with Hasura Cloud, DDN and PromptQL

- Provider: [Hasura Cloud](https://down.guide/hasura)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 11m
- started 2026-05-08 14:39 UTC
- id: DWN-e38653847a
- Official page: https://hasura-status.com/incidents/01KR40EMKGZSV1PMH2HRRH726W

## Updates from Hasura Cloud
### 2026-05-08 14:39 UTC: investigating
We're investigating alerts

### 2026-05-08 14:47 UTC: investigating
Current signals point to DNS resolution errors with hasura.app domain

### 2026-05-08 14:57 UTC: investigating
All systems are impacted. DNS resolution failures for hasura.app are affecting all systems.

### 2026-05-08 15:08 UTC: monitoring
We've applied a fix and are seeing recovery.

### 2026-05-08 15:13 UTC: monitoring
We're continuing to monitor.

### 2026-05-08 15:24 UTC: monitoring
The issue has been resolved and services are restored. Due to DNS caching, some users may continue to experience connectivity issues cached records expire. We recommend clearing the cache wherever possible.

### 2026-05-08 15:50 UTC: resolved
Incident is resolved. Please reach out to our support team if you're still encountering issues.

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