# Is Heap down?

**Heap reports degraded performance** (Degraded; last read 2026-11-06 19:02 UTC; source: [official status page](https://status.heap.io))

## Open incidents
_No open incidents._

## Components
- Data Collection: Operational
- AWS (us-east-1) / EC2: Operational
- AWS (eu-central-1) / EC2: Operational
- App: Operational
- AWS (us-east-1) / ECS: Operational
- AWS (eu-central-1) / EMR: Operational
- AWS (eu-west-1) / S3: Operational
- AWS (us-east-1) / SQS: Operational
- Session Replay: Operational
- AWS (eu-central-1) / SQS: Operational
- AWS (eu-west-1) / EMR: Operational
- Heap Connect: Operational
- AWS (us-east-1) / S3: Operational
- AWS (eu-central-1) / ECS: Operational
- AWS (eu-west-1) / EKS: Operational
- Integrations - Sources: Partial outage
- AWS (us-east-1) / EMR: Operational
- AWS (eu-central-1) / S3: Operational
- AWS (eu-west-1) / ECS: Operational
- Integrations - Destinations: Operational
- AWS (us-east-1) / Cloudfront: Operational
- AWS (eu-west-1) / SQS: Operational
- AWS (eu-central-1) / EKS: Operational
- Notifications and Alerts: Operational
- AWS (us-east-1) / EKS: Operational
- AWS (eu-west-1) / EC2: Operational
- Open AI (US): Operational
- Open AI (Europe): Operational

## Last 90 days
- Incidents: 14 on 11 days
- Median duration: 4h 13m; longest: 1d 22h
- Median time to acknowledge after down.guide's first evidence: n/a
- Postmortem rate for partial or major outages: n/a

## Recent incidents
- **Heap**: [Temporary Data Latency](https://down.guide/heap/DWN-5b28483b7b) (Degraded; lasted 3h 19m; started 2026-11-05 03:38 UTC; Data Collection, App)
- **Heap**: [Delayed event-data availability in the US](https://down.guide/heap/DWN-9422a3ede3) (Degraded; lasted 6h 8m; started 2026-11-04 04:30 UTC; App, Session Replay; us)
- **Heap**: [Data latency for some US customers](https://down.guide/heap/DWN-c16465e1c3) (Degraded; lasted 12m; started 2026-11-03 05:24 UTC; App; us)
- **Heap**: [User property data delayed in Heap connect syncs  (US customers only)](https://down.guide/heap/DWN-ba7f18f5f0) (Degraded; lasted 6h 41m; started 2026-10-14 13:03 UTC; App, Heap Connect; us)
- **Heap**: [User property data delayed in Heap connect syncs  (US customers only)](https://down.guide/heap/DWN-9bb835c781) (Degraded; lasted 16h 14m; started 2026-10-07 23:20 UTC; App, Heap Connect; us)
- **Heap**: [Salesforce integration: data-in not syncing](https://down.guide/heap/DWN-59ab8de093) (Partial outage; lasted 8m; started 2026-10-02 21:49 UTC; Integrations - Sources)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-7be5607e36) (Degraded; lasted 2h 40m; started 2026-09-23 22:15 UTC; Heap Connect)
- **Heap**: [Third party integration events latency impacting some customers](https://down.guide/heap/DWN-ab894033a0) (Degraded; lasted 15h 52m; started 2026-09-22 22:43 UTC; App, Integrations - Sources)
- **Heap**: [Heap Connect Sync Delays](https://down.guide/heap/DWN-e24cdebd80) (Degraded; lasted 40m; started 2026-09-11 03:39 UTC; Heap Connect)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-471da22fab) (Degraded; lasted 23h 14m; started 2026-08-28 13:42 UTC; Heap Connect)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-102aea4c9d) (Degraded; lasted 1d 22h; started 2026-08-15 14:32 UTC; Heap Connect; us)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data (US)](https://down.guide/heap/DWN-735d35d0cc) (Degraded; lasted 4h 17m; started 2026-08-12 18:42 UTC; Heap Connect; us)
- **Heap**: [US connect customers: possibility of stale data](https://down.guide/heap/DWN-0e9d3cebe8) (Degraded; lasted 2h 4m; started 2026-08-12 04:35 UTC; Heap Connect; us)
- **Heap**: [EU hosted \| Heap Charts and Dashboards results not loading](https://down.guide/heap/DWN-d1b1a9d19f) (Degraded; lasted 4h 9m; started 2026-08-10 10:34 UTC; App; eu)

More: [history](https://down.guide/heap/history), [feed](https://down.guide/feed?provider=heap), [badge](https://down.guide/badge/heap.svg), JSON: https://down.guide/api/v1/providers/heap

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