# Intermittent application performance degradation for Sense customers

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 4h 17m
- started 2026-01-27 10:48 UTC
- App
- id: DWN-03cb287869
- Official page: https://stspg.io/wr336ygr764h

## Updates from Heap
### 2026-01-27 10:48 UTC: investigating
Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

### 2026-01-27 13:50 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-01-27 15:05 UTC: resolved
This incident has been resolved.

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