# Connect Sync Delays

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 3h
- started 2026-07-26 14:06 UTC
- Heap Connect
- us
- id: DWN-0d8f85300c
- Official page: https://stspg.io/3hpsyzxcqn6y

## Updates from Heap
### 2026-07-26 14:06 UTC: identified
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.

### 2026-07-26 17:06 UTC: resolved
This incident has been resolved

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