# US connect customers: possibility of stale data

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 2h 4m
- started 2026-08-12 04:35 UTC
- Heap Connect
- us
- id: DWN-0e9d3cebe8
- Official page: https://stspg.io/36ssrf1gdfcb

## Updates from Heap
### 2026-08-12 04:35 UTC: identified
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.

### 2026-08-12 05:47 UTC: monitoring
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.

### 2026-08-12 06:39 UTC: resolved
This incident has been resolved

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