# Temporary Data Latency - Investigating

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 2h 3m
- started 2026-04-01 20:36 UTC
- Data Collection, App
- id: DWN-19788167a2
- Official page: https://stspg.io/bg4t0h9hpv5q

## Updates from Heap
### 2026-04-01 20:36 UTC: investigating
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

### 2026-04-01 21:31 UTC: monitoring
We are continuing to monitor this issue. We will post another update in 2 hours.

### 2026-04-01 22:28 UTC: monitoring
We have implemented a fix and monitoring recovery

### 2026-04-01 22:39 UTC: resolved
This incident has been resolved.

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