# Customers with multiple environments or saved properties are experiencing loading latency

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 16h 12m
- started 2026-06-17 14:45 UTC
- App
- id: DWN-26c9f8ae78
- Official page: https://stspg.io/dbw6gb4xvj66

## Updates from Heap
### 2026-06-17 14:45 UTC: investigating
We are currently investigating this issue.

### 2026-06-18 06:58 UTC: resolved
This incident has been resolved

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).