# EU customers may be experiencing slightly longer-than-normal query times

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 9h 55m
- started 2026-06-02 09:54 UTC
- S3, ECS
- eu
- id: DWN-272aee857c
- Official page: https://stspg.io/58zmtxgjqcxf

## Updates from Heap
### 2026-06-02 09:54 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-02 09:55 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-06-02 15:33 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-02 19:49 UTC: resolved
This incident has been resolved.

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