# Some US Connect customers may be impacted by delays in data lake ingestion

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 31m
- started 2026-07-21 06:34 UTC
- Heap Connect
- us
- id: DWN-2a134de676
- Official page: https://stspg.io/rhgdwr9xpzct

## Updates from Heap
### 2026-07-21 06:34 UTC: investigating
We are currently investigating this issue.

### 2026-07-21 06:36 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-07-21 09:06 UTC: resolved
This incident has been resolved.

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