# Heap Connect Syncs EU only: Possibility Of Stale Data

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 1h 2m
- started 2026-01-28 19:31 UTC
- Heap Connect
- eu
- id: DWN-36cdec4518
- Official page: https://stspg.io/5nkklx6hwx8y

## Updates from Heap
### 2026-01-28 19:31 UTC: investigating
We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.

### 2026-01-28 20:34 UTC: resolved
This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.

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