# Heap Connect Sync Delays (Bigquery)

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 5h 6m
- started 2026-05-29 12:26 UTC
- Heap Connect
- id: DWN-3a8c04d207
- Official page: https://stspg.io/6wn014vpnch7

## Updates from Heap
### 2026-05-29 12:26 UTC: investigating
We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. 
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 2 hours.

### 2026-05-29 14:38 UTC: investigating
We are continuing to investigate the issue. We will post an update in 2 hours.

### 2026-05-29 15:05 UTC: monitoring
We have deployed a fix and are beginning to catchup delayed environments. 
We will post an update in two hours, or resolve the incident if all environments have recovered.

### 2026-05-29 17:32 UTC: resolved
This incident has been resolved.

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