# Some customers with Session Replay may be experiencing more limited retention in Heap

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 7d 9h
- started 2026-03-03 16:22 UTC
- Data Collection, App
- id: DWN-3d728472b1
- Official page: https://stspg.io/n58p0qmdxghj

## Updates from Heap
### 2026-03-03 16:22 UTC: identified
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

### 2026-03-03 16:24 UTC: identified
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

### 2026-03-09 08:42 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-11 01:58 UTC: resolved
This incident has been resolved.

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