# Query failures impacting some customers in EU

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 2h 16m
- started 2026-05-05 12:35 UTC
- App
- eu
- id: DWN-51ed9c9a6a
- Official page: https://stspg.io/2rs64b55z6rg

## Updates from Heap
### 2026-05-05 12:35 UTC: identified
We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

### 2026-05-05 13:42 UTC: monitoring
A fix has been applied. We continue to monitor.

### 2026-05-05 14:51 UTC: resolved
This incident has been resolved.

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