# Salesforce integration: data-in not syncing

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Partial outage
- lasted 8m
- started 2026-10-02 21:49 UTC
- Integrations - Sources
- id: DWN-59ab8de093
- Official page: https://stspg.io/mlrxbt4wqj4g

## Root cause
> We've identified the root cause and are working on a fix.

[Postmortem](https://stspg.io/mlrxbt4wqj4g)

## Updates from Heap
### 2026-10-02 21:49 UTC: identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!

### 2026-10-02 21:57 UTC: identified
We are continuing to work on a fix for this issue.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).