# Temporary Data Latency

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 3h 19m
- started 2026-11-05 03:38 UTC
- Data Collection, App
- id: DWN-5b28483b7b
- Official page: https://stspg.io/nhvpw8c5wmtw

## Updates from Heap
### 2026-11-05 03:38 UTC: identified
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

### 2026-11-05 04:26 UTC: identified
We are continuing to investigate the issue.

### 2026-11-05 05:53 UTC: identified
We are continuing to investigate the issue.

### 2026-11-05 06:40 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-11-05 06:57 UTC: resolved
This incident has been resolved.

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