# Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 7h 26m
- started 2026-06-20 17:10 UTC
- App, Heap Connect, Integrations - Destinations
- us
- id: DWN-6abfc0a336
- Official page: https://stspg.io/pvlccgc3vvg2

## Updates from Heap
### 2026-06-20 17:10 UTC: identified
No data has been lost. We are working on a fix

### 2026-06-20 18:06 UTC: identified
We continue to work on a fix for this issue

### 2026-06-20 18:59 UTC: identified
We are continuing to work on the fix for this issue.

### 2026-06-20 20:54 UTC: identified
We continue to work on a fix for this issue. We will post an update as soon as one is available.

### 2026-06-20 21:22 UTC: monitoring
The fix has been applied and latency is recovering. We continue to monitor.

### 2026-06-20 23:03 UTC: monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

### 2026-06-21 00:10 UTC: monitoring
Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

### 2026-06-21 00:36 UTC: resolved
Latency has recovered for all components. No data was lost.
Connect syncs will sync the latest data on the next regularly scheduled sync.
We will continue to monitor.

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