# Heap Connect Sync Delays

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 17h 27m
- started 2025-10-10 15:28 UTC
- Heap Connect
- id: DWN-700a4c32fa
- Official page: https://stspg.io/51jjdq2wxkwf

## Updates from Heap
### 2025-10-10 15:28 UTC: identified
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. 
Data is still being collected and no data has been lost.
We will post an update in one hour.

### 2025-10-10 16:50 UTC: identified
We are continuing to work on a fix for this issue

### 2025-10-10 18:43 UTC: identified
We continue to work on a fix for this issue.

### 2025-10-10 21:17 UTC: monitoring
A fix has been applied, and impacted connect syncs are recovering. Upcoming syncs will be processed on their usual schedule. We continue to monitor during this recovery period.

### 2025-10-11 08:55 UTC: resolved
This incident has been resolved.

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