# Heap Connect Syncs: Possibility Of Stale Data

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 3h 1m
- started 2025-11-20 01:21 UTC
- Heap Connect
- id: DWN-7d25387fec
- Official page: https://stspg.io/95hgxqt500mf

## Updates from Heap
### 2025-11-20 01:21 UTC: identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

### 2025-11-20 01:21 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-11-20 02:19 UTC: monitoring
A fix has been implemented and we are monitoring results.

### 2025-11-20 04:22 UTC: resolved
This incident has been resolved.

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