# Slow Queries

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 20m
- started 2026-07-02 16:30 UTC
- App
- id: DWN-7f8d47ccbd
- Official page: https://stspg.io/ww5p73bptg15

## Updates from Heap
### 2026-07-02 16:30 UTC: investigating
We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.

### 2026-07-02 16:40 UTC: monitoring
Queries have resumed. We are monitoring.

### 2026-07-02 16:50 UTC: resolved
This incident has been resolved.

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