# Metric alert latency -- Investigating

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 17h 33m
- started 2025-12-01 17:38 UTC
- Notifications and Alerts
- id: DWN-8d8bf628f5
- Official page: https://stspg.io/w6h7670z867m

## Updates from Heap
### 2025-12-01 17:38 UTC: investigating
Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

### 2025-12-01 18:37 UTC: investigating
We are continuing to investigate this issue and will provide an update in 2 hours.

### 2025-12-01 22:00 UTC: identified
The issue has been identified and we are working on a fix. We will provide an update tomorrow.

### 2025-12-02 11:11 UTC: resolved
This incident has been resolved.

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