# Delayed event-data availability in the US

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 6h 8m
- started 2026-11-04 04:30 UTC
- App, Session Replay
- us
- id: DWN-9422a3ede3
- Official page: https://stspg.io/ty50gsc2t5qn

## Updates from Heap
### 2026-11-04 04:30 UTC: investigating
We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.

### 2026-11-04 05:08 UTC: investigating
We are continuing to investigate this issue.

### 2026-11-04 05:14 UTC: monitoring
Data freshness latency is recovering, and the team is monitoring it.

### 2026-11-04 10:39 UTC: resolved
This incident has been resolved.

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