# Heap Connect Sync Delays (EU only)

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 4h 45m
- started 2026-02-12 18:13 UTC
- Heap Connect
- eu
- id: DWN-97246e65e7
- Official page: https://stspg.io/2m38758jd8t3

## Updates from Heap
### 2026-02-12 18:13 UTC: identified
Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss.
We will post an update in one hour.

### 2026-02-12 18:13 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-02-12 18:45 UTC: monitoring
We have deployed a fix and are beginning to catchup delayed environments. 
We will post an update in two hours, or resolve the incident if all environments have recovered.

### 2026-02-12 20:29 UTC: identified
We have identified another issue causing sync delays and are working on a solution.

### 2026-02-12 20:58 UTC: monitoring
We have deployed a fix and are beginning to catchup delayed environments. 
We will post an update in two hours, or resolve the incident if all environments have recovered.

### 2026-02-12 22:58 UTC: resolved
This incident has been resolved.

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