# Temporary Data Latency - Investigating

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 4h 20m
- started 2026-07-27 18:12 UTC
- Data Collection, App
- id: DWN-99f2519254
- Official page: https://stspg.io/pk26kw5gc3h7

## Updates from Heap
### 2026-07-27 18:12 UTC: investigating
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

### 2026-07-27 19:09 UTC: investigating
We are continuing to investigate the issue

### 2026-07-27 19:45 UTC: monitoring
Latency is resolving. We are currently monitoring.

### 2026-07-27 22:32 UTC: resolved
This incident has been resolved.

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