# User property data delayed in Heap connect syncs  (US customers only)

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 16h 14m
- started 2026-10-07 23:20 UTC
- App, Heap Connect
- us
- id: DWN-9bb835c781
- Official page: https://stspg.io/g3kkhv3vhfy9

## Updates from Heap
### 2026-10-07 23:20 UTC: investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

### 2026-10-08 00:56 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-08 03:50 UTC: monitoring
A fix has been implemented, and latency is recovering. We continue to monitor.

### 2026-10-08 15:33 UTC: resolved
This incident has been resolved. Latency is back to normal levels. Connect data will catch up on the next regularly scheduled sync.

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