# Partial service disruption for some Heap/PA customers

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 11h 13m
- started 2026-03-15 16:43 UTC
- App
- id: DWN-9c4d05e31a
- Official page: https://stspg.io/jrv2xk4pr6hw

## Updates from Heap
### 2026-03-15 16:43 UTC: investigating
Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating.
Data continues to be collected and no data has been lost. We will post an update within an hour.

### 2026-03-15 17:30 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-15 18:58 UTC: investigating
We continue to investigate this issue.

### 2026-03-15 19:54 UTC: investigating
We are continuing with this investigation. We will post an update as soon as one is available.

### 2026-03-16 00:31 UTC: identified
The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

### 2026-03-16 00:51 UTC: monitoring
The fix has been applied and latency is starting to recover. We continue to monitor.

### 2026-03-16 03:56 UTC: resolved
This incident has been resolved.

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