# Some customers experiencing latency

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 11h 26m
- started 2025-11-19 17:04 UTC
- App
- id: DWN-a65fafc9c0
- Official page: https://stspg.io/t2861hktfk7j

## Updates from Heap
### 2025-11-19 17:04 UTC: investigating
We are currently investigating this issue.

### 2025-11-19 17:06 UTC: investigating
Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

### 2025-11-19 20:51 UTC: monitoring
All systems are now working and we are actively monitoring

### 2025-11-20 04:30 UTC: resolved
This incident has been resolved.

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