# Third party integration events latency impacting some customers

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 15h 52m
- started 2026-09-22 22:43 UTC
- App, Integrations - Sources
- id: DWN-ab894033a0
- Official page: https://stspg.io/2lskv2bxzb45

## Updates from Heap
### 2026-09-22 22:43 UTC: identified
We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.

### 2026-09-23 02:54 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-09-23 14:35 UTC: resolved
This incident has been resolved

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