# Heap Connect Syncs: Possibility Of Stale Data (US)

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 23h 23m
- started 2025-08-28 17:48 UTC
- Heap Connect
- us
- id: DWN-ac6b80c8a7
- Official page: https://stspg.io/v01s2crddrd0

## Updates from Heap
### 2025-08-28 16:43 UTC: identified
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

### 2025-08-28 17:48 UTC: identified
We are experiencing latency from upstream data lake ingestion. This will cause Connect to sync stale data during this period of latency. We will post an update here when latency is resolved. Reach out to support if help is required.

### 2025-08-28 20:29 UTC: monitoring
Latency has recovered at this time. We continue to monitor.

### 2025-08-29 17:11 UTC: resolved
This incident has been resolved. Latency has recovered at this time.

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