# Some US customers may experience PA query failures in the app.

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 12h 12m
- started 2026-07-20 17:44 UTC
- App
- us
- id: DWN-acbba581ee
- Official page: https://stspg.io/t5dvyqdvy61d

## Updates from Heap
### 2026-07-20 17:44 UTC: investigating
We are currently investigating this issue.

### 2026-07-20 18:05 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-21 05:56 UTC: resolved
This incident has been resolved.

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