# Heap Connect Sync Delays for EU customers on Snowflake

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 12h 3m
- started 2025-11-27 16:36 UTC
- Heap Connect
- eu
- id: DWN-b740819341
- Official page: https://stspg.io/k50plpqvffgz

## Updates from Heap
### 2025-11-27 16:36 UTC: identified
We are investigating an issue impacting Connect syncs to Snowflake in the EU region.
Data collection is unaffected, and no data has been lost.

### 2025-11-28 02:55 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-28 04:39 UTC: resolved
This incident has been resolved.

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