# User property data delayed in Heap connect syncs  (US customers only)

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 6h 41m
- started 2026-10-14 13:03 UTC
- App, Heap Connect
- us
- id: DWN-ba7f18f5f0
- Official page: https://stspg.io/h1yst1k8k08f

## Updates from Heap
### 2026-10-14 13:03 UTC: investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

### 2026-10-14 19:44 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).