# Data latency for some US customers

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 12m
- started 2026-11-03 05:24 UTC
- App
- us
- id: DWN-c16465e1c3
- Official page: https://stspg.io/ddb4jf6l51zz

## Updates from Heap
### 2026-11-03 05:24 UTC: identified
We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.

### 2026-11-03 05:36 UTC: resolved
This incident has been resolved.

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