# Heatmaps: Issues Generating New Screenshots

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 2d 11h
- started 2025-11-14 20:49 UTC
- id: DWN-c28bc8a365
- Official page: https://stspg.io/1m1yzv7g0z0j

## Updates from Heap
### 2025-11-14 20:49 UTC: investigating
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating.
Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

### 2025-11-15 20:46 UTC: monitoring
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.

### 2025-11-17 08:35 UTC: resolved
This incident is resolved, and Heatmaps are working as normal.

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