# Temporary Data Latency

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 2h 46m
- started 2026-11-08 05:01 UTC
- Data Collection, App
- us
- id: DWN-cadb3bcec3
- Official page: https://stspg.io/qbtcfsj73xxt

## Summary
Heap says it is experiencing delays in data becoming available in the app for US-based customers, so some data may be missing from reports. The provider says data collection is unaffected and no data has been lost. The incident is identified, engineers are investigating, and the next update is expected in 4 hours.

_Written by anthropic/claude-haiku-5.5 from Heap's own updates._

## Updates from Heap
### 2026-11-08 05:01 UTC: identified
We are currently experiencing delays in data being available in the app for US-based customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 4 hours.

### 2026-11-08 07:46 UTC: resolved
This incident has been resolved.

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