# EU hosted \| Heap Charts and Dashboards results not loading

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 4h 9m
- started 2026-08-10 10:34 UTC
- App
- eu
- id: DWN-d1b1a9d19f
- Official page: https://stspg.io/fbpnmwqdhwwz

## Updates from Heap
### 2026-08-10 10:34 UTC: investigating
We are currently investigating this issue.

### 2026-08-10 14:44 UTC: resolved
This incident has been resolved.

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