# Heap Connect Syncs: Possibility Of Stale Data

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 6h 16m
- started 2025-09-17 19:12 UTC
- Heap Connect
- us
- id: DWN-e062602a6a
- Official page: https://stspg.io/7kkq2ydrypjf

## Updates from Heap
### 2025-09-17 19:12 UTC: identified
We are experiencing slightly evelated latency in our upstream data source, which will impact customers in the US. Syncs running during this period, especially high frequency syncs, may have stale data. We will post an update within the hour.

### 2025-09-17 20:53 UTC: identified
We are continuing to work on this issue.

### 2025-09-18 01:27 UTC: resolved
This incident has been resolved

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