# Heap Connect Sync Delays

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 40m
- started 2026-09-11 03:39 UTC
- Heap Connect
- id: DWN-e24cdebd80
- Official page: https://stspg.io/nss7t3t4jh6v

## Updates from Heap
### 2026-09-11 03:39 UTC: investigating
We are currently experiencing delays for Connect Syncs. 
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 30 minutes.

### 2026-09-11 03:53 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-09-11 04:07 UTC: monitoring
A fix has been deployed and we are monitoring. Latency is starting to recover.

### 2026-09-11 04:19 UTC: resolved
This incident has been resolved.

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