# EU Temporary Data Latency

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 1h 27m
- started 2025-09-19 13:42 UTC
- App, Heap Connect
- eu
- id: DWN-e2e6701e6f
- Official page: https://stspg.io/l168vkb47zdx

## Updates from Heap
### 2025-09-19 13:42 UTC: identified
Our engineering team has identified the root cause of the delayed ingestion and is working on a solution.
Users will see delays in data appearing in the app, and the data synced in Connect during this period will be stale.
Data collection is unaffected, and no data has been lost.

### 2025-09-19 14:31 UTC: identified
We are actively working on a fix for this issue.

### 2025-09-19 15:09 UTC: resolved
This incident has been resolved

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