# Queries failing to return

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 45m
- started 2026-01-05 21:47 UTC
- App
- id: DWN-efd42b9bdb
- Official page: https://stspg.io/t9mrkxp35982

## Updates from Heap
### 2026-01-05 21:47 UTC: investigating
Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

### 2026-01-05 22:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-01-05 22:32 UTC: resolved
This incident has been resolved.

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