# Customers having to re-login in to Heap

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Maintenance
- lasted 3d 23h
- started 2026-03-26 14:17 UTC
- App
- id: DWN-f2b367b79a
- Official page: https://stspg.io/n1svctwwmb05

## Updates from Heap
### 2026-03-26 14:17 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-03-28 17:06 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-30 14:09 UTC: resolved
This incident has been resolved.

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