# Heap Connect Syncs: Possibility Of Stale Data (EU Only)

- Provider: [Heap](https://down.guide/heap)
- Level: confirmed
- Impact: Degraded
- lasted 3h 35m
- started 2026-03-30 14:30 UTC
- Heap Connect
- eu
- id: DWN-f7d924b700
- Official page: https://stspg.io/tfsfgqyybhxr

## Updates from Heap
### 2026-03-30 14:30 UTC: identified
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

### 2026-03-30 17:21 UTC: monitoring
A fix has been applied and latency is beginning to recover

### 2026-03-30 18:05 UTC: resolved
This incident has been resolved.

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