# Heap incident history

- **Heap**: [Temporary Data Latency](https://down.guide/heap/DWN-5b28483b7b) (Degraded; lasted 3h 19m; started 2026-11-05 03:38 UTC; Data Collection, App)
- **Heap**: [Delayed event-data availability in the US](https://down.guide/heap/DWN-9422a3ede3) (Degraded; lasted 6h 8m; started 2026-11-04 04:30 UTC; App, Session Replay; us)
- **Heap**: [Data latency for some US customers](https://down.guide/heap/DWN-c16465e1c3) (Degraded; lasted 12m; started 2026-11-03 05:24 UTC; App; us)
- **Heap**: [User property data delayed in Heap connect syncs  (US customers only)](https://down.guide/heap/DWN-ba7f18f5f0) (Degraded; lasted 6h 41m; started 2026-10-14 13:03 UTC; App, Heap Connect; us)
- **Heap**: [User property data delayed in Heap connect syncs  (US customers only)](https://down.guide/heap/DWN-9bb835c781) (Degraded; lasted 16h 14m; started 2026-10-07 23:20 UTC; App, Heap Connect; us)
- **Heap**: [Salesforce integration: data-in not syncing](https://down.guide/heap/DWN-59ab8de093) (Partial outage; lasted 8m; started 2026-10-02 21:49 UTC; Integrations - Sources)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-7be5607e36) (Degraded; lasted 2h 40m; started 2026-09-23 22:15 UTC; Heap Connect)
- **Heap**: [Third party integration events latency impacting some customers](https://down.guide/heap/DWN-ab894033a0) (Degraded; lasted 15h 52m; started 2026-09-22 22:43 UTC; App, Integrations - Sources)
- **Heap**: [Heap Connect Sync Delays](https://down.guide/heap/DWN-e24cdebd80) (Degraded; lasted 40m; started 2026-09-11 03:39 UTC; Heap Connect)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-471da22fab) (Degraded; lasted 23h 14m; started 2026-08-28 13:42 UTC; Heap Connect)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-102aea4c9d) (Degraded; lasted 1d 22h; started 2026-08-15 14:32 UTC; Heap Connect; us)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data (US)](https://down.guide/heap/DWN-735d35d0cc) (Degraded; lasted 4h 17m; started 2026-08-12 18:42 UTC; Heap Connect; us)
- **Heap**: [US connect customers: possibility of stale data](https://down.guide/heap/DWN-0e9d3cebe8) (Degraded; lasted 2h 4m; started 2026-08-12 04:35 UTC; Heap Connect; us)
- **Heap**: [EU hosted \| Heap Charts and Dashboards results not loading](https://down.guide/heap/DWN-d1b1a9d19f) (Degraded; lasted 4h 9m; started 2026-08-10 10:34 UTC; App; eu)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-d25f8b8347) (Degraded; lasted 3h 1m; started 2026-08-04 23:39 UTC; Heap Connect)
- **Heap**: [Temporary Data Latency - Investigating](https://down.guide/heap/DWN-99f2519254) (Degraded; lasted 4h 20m; started 2026-07-27 18:12 UTC; Data Collection, App)
- **Heap**: [Connect Sync Delays](https://down.guide/heap/DWN-0d8f85300c) (Degraded; lasted 3h; started 2026-07-26 14:06 UTC; Heap Connect; us)
- **Heap**: [Some US Connect customers may be impacted by delays in data lake ingestion](https://down.guide/heap/DWN-2a134de676) (Partial outage; lasted 2h 31m; started 2026-07-21 06:34 UTC; Heap Connect; us)
- **Heap**: [Some US customers may experience PA query failures in the app.](https://down.guide/heap/DWN-acbba581ee) (Degraded; lasted 12h 12m; started 2026-07-20 17:44 UTC; App; us)
- **Heap**: [Dashboard and Chart loading issues](https://down.guide/heap/DWN-896491aec3) (Partial outage; lasted 22h 55m; started 2026-07-12 13:54 UTC; App)
- **Heap**: [Temporary Data Latency](https://down.guide/heap/DWN-5adbe78fe0) (Degraded; lasted 12h 34m; started 2026-07-07 02:37 UTC; Data Collection, App)
- **Heap**: [Slow Queries](https://down.guide/heap/DWN-7f8d47ccbd) (Degraded; lasted 20m; started 2026-07-02 16:30 UTC; App)
- **Heap**: [Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.](https://down.guide/heap/DWN-6abfc0a336) (Degraded; lasted 7h 26m; started 2026-06-20 17:10 UTC; App, Heap Connect, Integrations - Destinations; us)
- **Heap**: [Customers with multiple environments or saved properties are experiencing loading latency](https://down.guide/heap/DWN-26c9f8ae78) (Degraded; lasted 16h 12m; started 2026-06-17 14:45 UTC; App)
- **Heap**: [EU customers may be experiencing slightly longer-than-normal query times](https://down.guide/heap/DWN-272aee857c) (Degraded; lasted 9h 55m; started 2026-06-02 09:54 UTC; S3, ECS; eu)
- **Heap**: [Heap Connect Sync Delays (Bigquery)](https://down.guide/heap/DWN-3a8c04d207) (Degraded; lasted 5h 6m; started 2026-05-29 12:26 UTC; Heap Connect)
- **Heap**: [Query failures impacting some customers in EU](https://down.guide/heap/DWN-51ed9c9a6a) (Degraded; lasted 2h 16m; started 2026-05-05 12:35 UTC; App; eu)
- **Heap**: [We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration](https://down.guide/heap/DWN-205653f60b) (Degraded; lasted 6h 52m; started 2026-04-30 14:11 UTC; Integrations - Sources)
- **Heap**: [Temporary Data Latency - Investigating](https://down.guide/heap/DWN-19788167a2) (Degraded; lasted 2h 3m; started 2026-04-01 20:36 UTC; Data Collection, App)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data (EU Only)](https://down.guide/heap/DWN-f7d924b700) (Degraded; lasted 3h 35m; started 2026-03-30 14:30 UTC; Heap Connect; eu)
- **Heap**: [Customers having to re-login in to Heap](https://down.guide/heap/DWN-f2b367b79a) (Maintenance; lasted 3d 23h; started 2026-03-26 14:17 UTC; App)
- **Heap**: [We are currently experiencing delays in 3rd party integrations events being available in the app](https://down.guide/heap/DWN-ebd42fa893) (Degraded; lasted 2h 54m; started 2026-03-18 17:41 UTC; Integrations - Destinations)
- **Heap**: [Some customers may be experiencing errors when running queries](https://down.guide/heap/DWN-8d5679b9d9) (Degraded; lasted 1h 19m; started 2026-03-18 16:34 UTC; App)
- **Heap**: [Partial service disruption for some Heap/PA customers](https://down.guide/heap/DWN-9c4d05e31a) (Degraded; lasted 11h 13m; started 2026-03-15 16:43 UTC; App)
- **Heap**: [Some customers with Session Replay may be experiencing more limited retention in Heap](https://down.guide/heap/DWN-3d728472b1) (Degraded; lasted 7d 9h; started 2026-03-03 16:22 UTC; Data Collection, App)
- **Heap**: [Heap Connect Sync Delays (EU only)](https://down.guide/heap/DWN-97246e65e7) (Degraded; lasted 4h 45m; started 2026-02-12 18:13 UTC; Heap Connect; eu)
- **Heap**: [Heap Connect Syncs EU only: Possibility Of Stale Data](https://down.guide/heap/DWN-36cdec4518) (Degraded; lasted 1h 2m; started 2026-01-28 19:31 UTC; Heap Connect; eu)
- **Heap**: [Intermittent application performance degradation for Sense customers](https://down.guide/heap/DWN-03cb287869) (Degraded; lasted 4h 17m; started 2026-01-27 10:48 UTC; App)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-d97999b8bf) (Degraded; lasted 2h 20m; started 2026-01-25 11:38 UTC; Heap Connect)
- **Heap**: [Queries failing to return](https://down.guide/heap/DWN-efd42b9bdb) (Degraded; lasted 45m; started 2026-01-05 21:47 UTC; App)
- **Heap**: [Metric alert latency -- Investigating](https://down.guide/heap/DWN-8d8bf628f5) (Degraded; lasted 17h 33m; started 2025-12-01 17:38 UTC; Notifications and Alerts)
- **Heap**: [Heap Connect Sync Delays for EU customers on Snowflake](https://down.guide/heap/DWN-b740819341) (Degraded; lasted 12h 3m; started 2025-11-27 16:36 UTC; Heap Connect; eu)
- **Heap**: [Heap Connect Syncs: Possibility Of Stale Data](https://down.guide/heap/DWN-7d25387fec) (Degraded; lasted 3h 1m; started 2025-11-20 01:21 UTC; Heap Connect)
- **Heap**: [Some customers experiencing latency](https://down.guide/heap/DWN-a65fafc9c0) (Degraded; lasted 11h 26m; started 2025-11-19 17:04 UTC; App)
- **Heap**: [Heatmaps: Issues Generating New Screenshots](https://down.guide/heap/DWN-c28bc8a365) (Degraded; lasted 2d 11h; started 2025-11-14 20:49 UTC)
- **Heap**: [Latency due to a global Amazon Web Services (AWS) issue](https://down.guide/heap/DWN-f33b6a4f21) (Degraded; lasted 12h 18m; started 2025-10-21 02:23 UTC; Heap Connect, Integrations - Sources, Integrations - Destinations; us)
- **Heap**: [Heap Connect Sync Delays](https://down.guide/heap/DWN-700a4c32fa) (Degraded; lasted 17h 27m; started 2025-10-10 15:28 UTC; Heap Connect)

[Back to Heap](https://down.guide/heap)

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