# Is Help Scout down?

**No known problems: Help Scout's status page says operational** (Operational; last read 2026-11-06 19:03 UTC; source: [official status page](https://status.helpscout.com))

## Open incidents
_No open incidents._

## Components
- Web App: Operational
- Public APIs / Inbox API: Operational
- AI Services / AI Drafts: Operational
- Docs Sites: Operational
- AI Services / AI Answers: Operational
- Public APIs / Docs API: Operational
- Beacon: Operational
- AI Services / AI Summarize: Operational
- Mobile Apps: Operational
- AI Services / AI Assist: Operational
- Email Processing: Operational
- Mailbox counts, folders, reports, search results: Operational
- Marketing Site: Operational

## Last 90 days
- Incidents: 5 on 5 days
- Median duration: 1h 42m; longest: 3h 57m
- Median time to acknowledge after down.guide's first evidence: n/a
- Postmortem rate for partial or major outages: n/a

## Recent incidents
- **Help Scout**: [Mailbox counts, folders, reports, search results](https://down.guide/help-scout/DWN-380738aaf5) (Degraded; lasted 36m; started 2026-09-22 18:56 UTC; Mailbox counts, folders, reports, search results)
- **Help Scout**: [Mailbox counts](https://down.guide/help-scout/DWN-a88b7391e4) (Degraded; lasted 3h 57m; started 2026-08-31 15:09 UTC; Mailbox counts, folders, reports, search results)
- **Help Scout**: [App Access Issues](https://down.guide/help-scout/DWN-553b545576) (Degraded; lasted 3h 12m; started 2026-08-18 15:38 UTC; AI Drafts, AI Answers, AI Summarize +1)
- **Help Scout**: [Beacon Issues](https://down.guide/help-scout/DWN-173413920b) (Degraded; lasted 1h 18m; started 2026-08-14 14:59 UTC; Beacon)
- **Help Scout**: [SLA issues](https://down.guide/help-scout/DWN-134f07c554) (Degraded; lasted 1h 42m; started 2026-08-13 23:17 UTC; Web App)

More: [history](https://down.guide/help-scout/history), [feed](https://down.guide/feed?provider=help-scout), [badge](https://down.guide/badge/help-scout.svg), JSON: https://down.guide/api/v1/providers/help-scout

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