# App Access Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 2h 16m
- started 2026-07-09 14:59 UTC
- Web App
- id: DWN-056198d8a5
- Official page: https://stspg.io/73pmfjtc45kt

## Updates from Help Scout
### 2026-07-09 14:59 UTC: investigating
We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.

### 2026-07-09 15:34 UTC: monitoring
The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.

### 2026-07-09 17:15 UTC: resolved
Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

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