# Delays to Conversation Updates

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 38m
- started 2025-09-15 17:24 UTC
- Email Processing
- id: DWN-132849ab6e
- Official page: https://stspg.io/hqnkc5n6sys5

## Updates from Help Scout
### 2025-09-15 17:24 UTC: investigating
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.

### 2025-09-15 18:02 UTC: resolved
This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!

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