# SLA issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 1h 42m
- started 2026-08-13 23:17 UTC
- Web App
- id: DWN-134f07c554
- Official page: https://stspg.io/zq83kkvjrk62

## Updates from Help Scout
### 2026-08-13 23:17 UTC: investigating
We're looking into reports of errors with the SLA feature and our team is investigating.

### 2026-08-13 23:20 UTC: investigating
We are continuing to investigate this issue.

### 2026-08-14 00:17 UTC: identified
Our Engineering team has identified the cause of the issue and are working on a resolution.

### 2026-08-14 01:00 UTC: resolved
The issue has been resolved and the SLA feature is now running smoothly. Thank you for your patience.

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