# Beacon Issues

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 1h 18m
- started 2026-08-14 14:59 UTC
- Beacon
- id: DWN-173413920b
- Official page: https://stspg.io/5d6l06rgw1r5

## Updates from Help Scout
### 2026-08-14 14:59 UTC: investigating
We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

### 2026-08-14 15:13 UTC: monitoring
A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.

### 2026-08-14 16:17 UTC: monitoring
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

### 2026-08-14 16:17 UTC: resolved
Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

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