# Global Search Slowness

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 22h 59m
- started 2026-06-17 11:46 UTC
- Web App, Inbox API, Mailbox counts, folders, reports, search results
- id: DWN-276419da51
- Official page: https://stspg.io/x7wx91pdhy1t

## Updates from Help Scout
### 2026-06-17 11:46 UTC: identified
Some customers may be seeing slower-than-usual results or occasional failures when using global search. We've identified the cause, and our engineering team is actively working on a fix. We'll post an update here as soon as the situation improves.

### 2026-06-17 13:11 UTC: identified
Our team is continuing to work on the issue affecting global search. Some customers may still see slower-than-usual results in the meantime. We'll post another update as soon as we have more to share.

### 2026-06-17 15:43 UTC: identified
Our team continues to address the issue affecting global search and has scheduled further work for tomorrow morning (CET) during a low-traffic window. Some customers may experience intermittent search slowness until this is complete.

### 2026-06-18 06:22 UTC: identified
Our engineering team has resumed work on the issue affecting global search this morning. Some customers may continue to see slower-than-usual or incomplete search results while this is in progress. We'll share another update as soon as we have more.

### 2026-06-18 08:47 UTC: identified
Our engineering team has made progress on the issue affecting global search: search results are recovering for affected customers. Tag management may still be affected for some customers; our team is working on a resolution. We'll post another update as soon as we have more.

### 2026-06-18 10:45 UTC: resolved
This issue has been resolved. Global search and tag management are performing normally again. We're sorry for the disruption this caused. If you're still experiencing issues, please email help@helpscout.com, and we'd be happy to assist. Again, thank you for your patience while we got to the bottom of this.

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