# Mailbox counts, folders, reports, search results

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 36m
- started 2026-09-22 18:56 UTC
- Mailbox counts, folders, reports, search results
- id: DWN-380738aaf5
- Official page: https://stspg.io/zm6298dk543z

## Updates from Help Scout
### 2026-09-22 18:56 UTC: monitoring
Our Team identified a backend issue impacting Views and folder counts. A fix is now in place and Inbox will take some time to normalize. Conversations should start to move into the correct views as we work through the backlog. We will continue monitoring.

### 2026-09-22 19:32 UTC: resolved
Inbox (specifically View) behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

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