# Drafts Not Loading Properly

- Provider: [Help Scout](https://down.guide/help-scout)
- Level: confirmed
- Impact: Degraded
- lasted 48m
- started 2026-03-19 20:50 UTC
- Web App
- id: DWN-3bc518317f
- Official page: https://stspg.io/ncblsdlpn6mc

## Updates from Help Scout
### 2026-03-19 20:50 UTC: investigating
We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

### 2026-03-19 21:04 UTC: identified
We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.

### 2026-03-19 21:38 UTC: resolved
Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

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